innrcirql

Refund Policy

Last updated: April 16, 2026

innrcirql (“we,” “us,” or “our”) operates a creator subscription platform where fans (“Fans”) pay creators (“Creators”) for access to exclusive content. All payments are processed securely through Stripe.

1. General Policy

All purchases on innrcirql are final. Because the content delivered on our platform is digital and accessible immediately upon purchase, we generally do not offer refunds. By completing a purchase, you acknowledge that you are receiving immediate access to digital content and that you waive any “cooling-off” or statutory right of withdrawal that may otherwise apply in your jurisdiction.

2. Subscriptions

  • Subscriptions grant access to a Creator’s subscriber-only content for the purchased billing period (monthly or multi-month bundle).
  • You may cancel a subscription at any time from the Creator’s profile page. Cancellation takes effect at the end of the current billing period — you retain access until then. No partial or prorated refunds are issued for the remaining days of a billing period.
  • If a subscription renewal charge fails (e.g., expired card), the subscription expires and no further charges are attempted. You can re-subscribe at any time.

3. Tips

  • Tips are voluntary, one-time payments sent directly to a Creator. Tips are non-refundable once the payment is confirmed.
  • If you believe a tip was processed in error (e.g., a duplicate charge), contact us at [email protected] within 48 hours with your transaction details.

4. Pay-Per-View (PPV) Content

  • PPV purchases unlock specific content (posts or messages) permanently. Once unlocked, the content is immediately accessible and the purchase is non-refundable.
  • If the unlocked content is unavailable due to a technical issue on our side (e.g., media failed to load, Creator deleted the content within 24 hours of your purchase), contact us for a review. We will issue a refund or credit at our discretion.

5. Exceptions — When We May Issue Refunds

We may issue a refund in the following limited circumstances:

  • Technical failure: You were charged but did not receive access to the content due to a platform error (not a device, browser, or network issue on your end).
  • Duplicate charge: You were charged more than once for the same purchase due to a processing error.
  • Unauthorized transaction: Your payment method was used without your authorization. In this case, you should also contact your card issuer.
  • Creator account terminated: A Creator’s account is permanently banned from the platform and they can no longer deliver the content you subscribed to. In this case, we will refund the unused portion of your current billing period.

6. How to Request a Refund

  1. Email [email protected] with the subject line “Refund Request”.
  2. Include: your username, the email associated with your account, the approximate date and amount of the charge, and a description of the issue.
  3. We will review your request within 3 business days and notify you of the outcome via email.
  4. Approved refunds are processed back to the original payment method. Depending on your card issuer, it may take 5–10 business days for the refund to appear on your statement.

7. Chargebacks

Filing a chargeback (dispute) with your card issuer instead of contacting us first may result in your account being suspended pending investigation. We respond to all chargebacks with transaction evidence. If you have a legitimate concern, please reach out to us directly — we resolve most issues faster than the chargeback process.

8. Creator Payouts

Creators receive 90% of each transaction. When a refund is issued, the Creator’s share is reversed accordingly. Creators are not charged any additional fee for refunds processed through our support team. Chargebacks initiated by a Fan’s bank may incur a Stripe dispute fee which is borne by the platform, not the Creator.

9. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the Platform after an update constitutes acceptance of the revised policy.

10. Contact

For refund requests or questions about this policy, email us at [email protected].