innrcirql

Complaints Policy

Last updated: May 25, 2026

innrcirql takes complaints about content, conduct, and services on the Platform seriously. This Policy explains how to file a complaint, how quickly we will respond, and how to appeal a decision you disagree with.

1. What This Policy Covers

Use this Policy to report any of the following:

  • Content you believe violates our Terms of Service, Community Standards, or applicable law.
  • Conduct by another user (harassment, fraud, impersonation, or other abuse).
  • A transaction, charge, payout, or account decision you believe was handled incorrectly.
  • Concerns about the way innrcirql, its staff, or its support team handled a previous request.

Specific issues have dedicated channels and should be filed there first:

2. How to File a Complaint

You may submit a complaint through any of the following channels:

  • Email: [email protected]
  • In-app: visit /support and choose “File a complaint.”
  • Mail: innrcirql, Attn: Complaints, 301 Congress Avenue, Floor 12, Austin, Texas 78701, USA.

To help us resolve your complaint quickly, please include:

  1. Your full name and the email address on your innrcirql account.
  2. A clear description of the issue, including any URLs, usernames, message IDs, transaction IDs, or screenshots that help us locate it.
  3. The outcome you are asking for.
  4. Your preferred contact method for our response (email is the default).

3. Resolution Timeline

We commit to the following service levels for every complaint received through this Policy:

  • Acknowledgement: within 2 business days of receipt.
  • Decision: within 5 business days of acknowledgement, except for complaints requiring legal review, third-party input, or law enforcement coordination, which may take longer. If we need more time, we will tell you.
  • Outcome communicated: the result of our review, including the action taken (if any) and the reason for it, will be sent to the complainant in writing.

4. Appeals

If you disagree with the outcome of a complaint, you may appeal in writing within 30 days of receiving the decision. Appeals should be sent to [email protected] and include:

  • The original complaint reference number we provided.
  • The specific decision you are appealing.
  • The reason you believe the decision was incorrect.
  • Any additional evidence not available during the original review.

Appeals are reviewed by a different member of the Trust & Safety team than the one who issued the original decision. We will respond to appeals within 10 business days.

5. Independent Review

If we cannot resolve a complaint between us, you may request that the matter be referred to a neutral third-party reviewer. innrcirql will cooperate in good faith with that review and abide by its outcome unless doing so would conflict with applicable law.

6. Arbitration & Class-Action Waiver

Except for complaints that can be resolved through the process described above, or claims that may be brought in a small-claims court, all disputes between you and innrcirql must be resolved through final and binding arbitration administered under the rules of the American Arbitration Association.

  • Venue: arbitration will be held in Austin, Texas, USA, or remotely at the arbitrator's discretion.
  • Class-action waiver: you and innrcirql agree to bring claims only on an individual basis. You waive the right to participate in any class, collective, or representative proceeding.
  • Governing law: the laws of the State of Texas, USA, excluding its conflict-of-laws principles.

This arbitration clause does not prevent either party from seeking equitable relief in court (for example, an injunction to stop ongoing infringement) where money damages would not be an adequate remedy, and does not waive any rights that cannot be waived by law in your jurisdiction.

7. Retaliation

We do not retaliate against users who file good-faith complaints. Users who file repeated bad-faith or abusive complaints, or who attempt to weaponize this Policy to harass other users, may have their accounts restricted or terminated.

8. Contact

Complaints: [email protected]
Appeals: [email protected]
Safety / CSAM: [email protected]

This Policy is provided for informational purposes and should be reviewed by qualified legal counsel before relying on it for any specific situation.